Articles

September 13, 2024

Client experience

Client experience To enhance client experiences, the department has in place an innovative communication section that manages client queries in a timely manner. One of the innovations that have led to massive reduction in the previously existing passport issuance backlog was a countrywide Rapid Result Initiative (RRI) that yielded an issuance of …… passports. Another…

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Efficiency in service delivery

For efficient passport production, the government through the Directorate has ensured sufficient stocks of passport booklets and in addition to the existing printing machines, the Directorate acquired new modern high capacity printers with a printing capacity of 5000 booklets per day. Moreover, for efficiency, the Directorate has recently recruited 300 Immigration officers who will be…

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